This is a guide only for the seller listing QORT. LTC/DOGE refunds on the buyer side are unaffected. This only relates to QORT refunds on the seller side, on the rare occasion that a trade fails half way through.

The AT becomes eligible for refunding after a certain amount of time has passed in the TRADING state. We’re still unsure exactly how long this is - will have some more info on this soon.

Since 2.1 (sleeping ATs) you need to issue a cancel request to trigger the refund once that time has passed. This should wake up the AT and execute the refund. Longer term we may be able to do this automatically without needing to cancel it.

We thought there was a button in the UI, but after checking the code it looks like the UI hides it in this state. We’ll see about modifying that in the next version.

This new requirement to cancel was an unintended consequence of sleeping ATs - essentially a bug. So it may take a little while to smooth things out.

An alternate option to cancelling (and only option at the moment) is to send any transaction at all to the AT. The easiest option is to send the AT a tiny amount of QORT:

1. Find the trade's `atAddress` via this API and copy it: http://localhost:12391/api-documentation/#/Cross-Chain%20(Trade-Bot)/getTradeBotStates (you will need to find the one that matches the QORT and/or LTC amount
2. In the UI, go to ‘Send Coin’
3. Select QORT
4. In the amount, enter `0.00000001`
5. In the ‘To’ field, paste the `atAddress` value that you copied
6. Click ‘Send’

If the AT has reached its refund timeout (the exact time is still being determined) then it should then enter REFUNDING mode. Cal I is going to try and keep an eye on failed trades on the network and will take care of this process on behalf of users, so most shouldn't need to worry about this.